Dear Parents,

Between December 2025 and January 2026, the Parents’ Association conducted a survey to understand better how families perceive the school canteen service.

Our goal was simple:

• - Listen to parents and students
• - Identify strengths
• - Highlight areas for improvement

We received responses from both:

• Families currently using the canteen
• Families not using the canteen

This gave us a well-rounded view of the situation.

Overview of Responses

The feedback covers several key areas:

• - Food quality, taste, and variety
• - Pricing and portion sizes
• - Waiting times and organization
• - Hygiene
• - Reasons for not using the service

Outcome

• Using the canteen: 30 responses → 36.14%
• Not using the canteen: 53 responses → 63.86%
• Total responses: 83

“Almost 2 out of 3 families are NOT using the canteen. Only 36.14% of respondents currently use the canteen, while 63.86% do not, indicating a significant opportunity to improve the service and better meet families’ expectations.”

This is important because:

• - It shows there is significant room for improvement
• - It validates the feedback about price, variety, and experience
• - It highlights a big opportunity for the canteen provider

Feedback from Families Using the Canteen

What’s Working Well

From the responses, several positive points clearly stand out:

• - Many families report overall satisfaction with the food
• - The taste and quality are generally appreciated
• - Hygiene is perceived as good and reliable
• - The canteen is used regularly by a portion of students

Areas for Improvement

At the same time, parents highlighted a few recurring concerns:

• - Waiting times/queues are a frequent issue
• - Some families feel prices could be improved
• - A variety of food could be expanded
• - Portion sizes are sometimes questioned

Complaints & Suggestions

Some parents reported specific complaints such as:

• - Long queues during peak times
• - Limited menu options
• - Occasional dissatisfaction with portions

Many constructive suggestions were shared, including:

• - More variety (healthy options, different cuisines)
• - Faster service
• - Better value for money

Feedback from Families NOT Using the Canteen

This group provides very valuable insights into why some students don’t use the service.

Main Reasons for Not Using the Canteen

The most common reasons include:

• - Preference for bringing food from home
• - Concerns about price or value
• - Limited appeal of the menu options
• - Past experiences that were not fully satisfactory

What Would Encourage Them to Use It?

Parents indicated they would consider using the canteen if:

• - Food variety improves
• - Prices are more competitive
• - Waiting times are reduced
• - Overall experience becomes more attractive

This is a key opportunity area for improvement.

Key Takeaways

Across all responses, a few clear themes emerge:

Strengths

• - Good overall satisfaction among current users
• - Positive perception of food quality and hygiene

Opportunities

• - Reduce waiting times
• - Improve the variety of meals
• - Review pricing/value perception
• - Enhance overall attractiveness for non-users

Conclusion

We sincerely thank all families who took part in the survey. Your feedback is highly valuable and helps us represent your voice. The results indicate that the canteen is appreciated, yet there are evident areas for improvement—particularly in variety, efficiency, and accessibility. These findings were recently discussed at the latest Canteen Committee meeting. Official meeting minutes will be shared once finalized.

The Parents’ Association